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Singapore Airlines A350-900ULR Business Class: Time Flies on the World’s Longest Flight (JFK-SIN)

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Two years ago, I got to experience the world’s longest flight, Singapore Airlines’ route between Singapore and New York. It was a big item to cross off my AvGeek to-do list and the experience itself was a blast. Since then I’ve been wondering how I could ever top that flight. In the end, there was only one way: flying the route in the opposite direction (which has a longer average time aloft) and in more style. After biding my time for a while and snagging a lucky booking, I got the chance.

When I flew from Singapore to NYC in 2023, a stiff tailwind helped us make great time: under 17 hours aloft. Flying the return route to Singapore would be a full two hours longer. Even for an AvGeek, the idea of over 19 hours onboard a single flight was intimidating. I was honestly worried that partway through this marathon of a flight, the magic would wear off and I’d get bored.

Well, I was completely wrong about that. It was a LONG flight to be sure. But between the comfy seat, beautiful views, wide array of entertainment options, and signature Singapore service, it was a blast from start to finish. I also got to learn about the unique features that make these ultra-long-haul services tolerable (and even fun!) for passengers onboard.

Read on for the full scoop on this one-of-a-kind route. We hope the walkthrough will help you decide whether a flight this long is worth your time.

Before I begin, shout out to a special story from the AirlineReporter archives. Back in 2013 David Parker Brown flew the previous iteration of the Singapore-NYC route, operated at that time by an Airbus A340-500. If you’re looking for a historical comparison (or maybe just for a bit of AvGeek nostalgia) check out that classic story.

On the ground at New York JFK

Singapore Airlines currently operates out of Terminal 4 at JFK. The airline doesn’t operate its own lounge here. Biz class and other qualifying passengers could use the PrimeClass contract lounge, the Air India Lounge, or request a $50 meal voucher. There’s also an AMEX Centurion Lounge and Chase Sapphire Lounge in the same terminal for anyone with the right credit card perks.

For long-haul flights, I’m used to boarding around an hour before departure time. But because Singapore’s A350-900ULRs are in a low-density configuration, boarding started only 30 minutes pre-departure. People still lined up early to board, which was funny since they were about to be confined to the cabin for almost a full day.

From the outside, the aircraft looked like a regular A350, but on the inside she was a totally different animal. We’ll tell you why.

A unique subfleet

Singapore operates a super-specialized subfleet of just nine A350-900ULRs. The last three letters stand for ultra-long range. With its modified fuel system the ULR offers an insane range of up to 9,700 nautical miles and capability to handle 20 uninterrupted hours of flight.

Another key difference between Singapore’s ULRs and its non-ULR counterparts is the cabin layout. Singapore didn’t even bother including an economy class cabin on its ULRs. That was to reduce weight, but also because most people wouldn’t want to spend 18+ hours in an economy seat. There are two massive business class cabins occupying the front two-thirds of the plane, offering an impressive 67 total seats. In the rear third of the plane there’s a premium economy cabin with 94 seats in a 2-4-2 configuration. In total, the plane carries just 161 passengers, compared with 253-303 passengers on the various configurations of Singapore’s non-ULR A350-900s.

Meet the seat

After stepping onboard, I headed into the forward business class cabin and took stock of my home for the next 20 hours. The seat is the same as on Singapore’s standard A350s. It’s an eye-catching design, with lots of purple and golden accents.

The cabin layout is 1-2-1 across. Seats in the middle have a sliding privacy divider between them.

I had picked a window seat on the left side.

The seat itself was impressively wide. The side of the seat enclosure blocked one of my windows, but I had a good view through the other one.

Singapore doesn’t offer a suite style product in business class (yet) but the dividers between seats still do offer some privacy.

The console beside the seat came stocked with an amenity kit, menu, and a few other goodies.

Beside each headrest was a reading light, power outlet, and small storage area.

At the front of each seat compartment there was a large screen, a small ledge for holding a drink, and another small storage area with a door.

As I got settled in the purser came by to introduce himself. I was then offered a choice of drinks, though the pre-departure service was limited to water and juice.

It was a late-night departure. The NYC area was sparkling at night and my eyes stayed glued to the window for the entire climb along the length of Long Island.

On a side note, I had expected the world’s longest flight to have a crazy long takeoff roll. But we lifted off barely halfway into the 12,079-foot runway 22R – and with only a nine-knot headwind. Pretty good performance for a plane presumably tanked up to the brim with fuel.

Service gets started

After takeoff the crew came around with nuts and a drink to tide us over while they prepped the dinner service.

This was the menu for the initial meal:

Singapore’s Book the Cook option lets you pre-select an entree prior to the flight.

Here’s a look at the wine list for the flight:

And here are some of the other drinks they offered:

Singapore runs some cool catering partnerships for its long-haul flights. One is with AeroFarms, an indoor vertical farming company. The salad we started with featured their greens.

The sea bass entree was perfect.

And a mango + passion fruit berry cremeux rounded out a great meal.

As usual, the Singapore Airlines flight attendants were polished, proactive, and made the hard work look easy.

Settling in for the LONG haul

Singapore does inflight amenities a bit differently than most other airlines do. Instead of a heavily stocked amenity kit for each passenger, they offer individual items in the lavatories.

The business class cabin had four washrooms. Four lavs between 67 passengers is a pretty tight ratio. There were times close to mealtimes and landing where there was at least a short line for them.

For this flight they did also offer a light amenity kit at each seat, with just a few items, along with some socks + slippers + eye masks.

Singapore’s A350 seats go fully flat, but not in the usual way. Instead of the seat flattening out into a bed under a passenger’s control, the entire seat flips forward to open up the bed. That process requires a flight attendant’s involvement.

It’s a polarizing design choice. On one hand, you don’t have as much flexibility to enter and exit fully-flat mode. On the other hand, Singapore’s design offers a firm supportive material for seat mode but a separate softer bed surface in sleep mode. I definitely appreciated the difference.

In this seat design the footwell in bed mode is off to the side and a bit cramped, though at torso level the bed is way wider than average.

Thanks to the A350’s cabin design, and also because I was sitting in the forward-most cabin, it was an unusually quiet ride. Phone sound meters may not be the most accurate, but I was impressed that mine gauged the ambient noise level at 77 decibels. That’s significantly quieter than many other aircraft types.

Between the soft surface, excellent bedding, and quiet ride, I got some AMAZING sleep on this flight.

Normally I try to sleep the bare minimum required when I’m on a treat-myself fancy flight. But with a nearly 19-hour flight time I didn’t skimp on sleep. I woke up as we were crossing into Turkey. It was ten full hours after takeoff … and we were barely halfway through the flight. Crazy!

While I was sleeping the sun had come up outside.

Just as I was wondering what to do with all the remaining flight time, the crew started a midflight meal service.

I’ll admit the menu choice felt a bit odd. It was a meal being served at around 9AM in New York time. I would have thought most passengers would be craving breakfast. But the dishes were more like a second dinner. Then again, it’s not fair to be too Western-centric in my assumptions about meals since US-style eggy and sugary breakfasts aren’t the norm in most places.

What mattered most was that it was another very tasty meal. And also easy on the eyes, with great presentation and plating. My main dish (Moroccan grilled lamb chops) was another culinary partnership, this time with California’s Golden Door spa and wellness retreat.

I took my time eating (I mean, what else was I going to do?) and by the time dessert rolled around the sun was starting to set. That marked the second nighttime I experienced during this flight. Because of the flight length and the time zone difference, this flight lands two (!!) days after it takes off.

Passing the time

Having eaten and slept to my heart’s content, I turned some attention to the entertainment system. The screen size was impressive. Weirdly, it wasn’t a touch screen. But you could at least connect your phone to the system to use it as a remote, in addition to the wired physical remote next to the seat.

The headphones they offered were pretty good, though the quiet cabin also meant there was less background nose to block in general.

There was unlimited complimentary Wi-Fi, which was a major plus.

The speeds were reasonably good for inflight internet, though the coverage cut out a few times over the course of the long route.

Overall, Singapore offers a great entertainment system and content library. There were only two IFE downsides. One was that there were a lot of ads. The other was that there weren’t any exterior camera views. On the AvGeek bright side, the moving map was excellent: both high-res and interactive. Looking at the map mid-flight and noticing all the countries we’d flown over, it really sank in how insanely long this flight was.

Singapore’s A350s offer some of the most tasteful cabin lighting I’ve ever seen. The seat itself had multiple lights you could control to get exactly the vibe you wanted.

Unsurprisingly, the crew kept the cabin dark for most of the flight to allow people to sleep as much as they wanted.

Unfortunately, that meant that I couldn’t really look out of the window much — at least not without flooding the cabin with a ton of light and waking people up.

It wasn’t a problem though, because I had plenty of content on the IFE system to stay entertained. I also passed the time with some coffee and a pre-arrival bowl of noodles.

For the second half of the flight the crew members mostly kept to the galleys but were responsive when I needed them.

Even the world’s longest flight eventually ends

It was almost a surprise when the crew announced we were about to start our descent. I took advantage of the heads-up-display option on the inflight map as we made our approach.

We got a look at the usual expanse of waiting ships during the final descent into Changi.

Here’s a window-seat view of the descent and landing:

And with that, our marathon of a flight came to an end.

Sizing up the world’s longest flight

To start, this flight would have been worth it for the novelty factor alone. I mean seriously, just take a look at how much ground we covered:

So from an AvGeek perspective this flight is well worth it. But if you’re weighing whether to drop some serious cash/miles/points on this flight you probably care about more than just the route length. The passenger experience matters. So how does Singapore objectively fare there? Well, it’s a tall order to keep passengers happy on a flight this long. But I have to say Singapore Airlines did an amazing job with this ultra-long-haul service.

The positives:
– Singapore is known for offering some of the best service in the sky. My flight’s crew was on their A-game and they were the single most positive part of the experience.
– In terms of the basic dimensions the seat is generously spacious.
– The inflight dining was exceptional, both in terms of flavor and presentation. The unique supplier partnerships (like AeroFarms for the salads or the Golden Door entree) were a fun twist. Singapore’s excellent wine and coffee list deserve particular praise.
– The IFE screen was massive, and the library of content was excellent.
– The A350 is a great platform for this ultra-long-haul service, compared with the noisier fuel-guzzling A340-500 that used to operate the NYC-SIN route. The relatively quiet cabin volume, calming lighting, and improved humidity and pressurization are especially helpful on ultra-long-haul flights.

If I had to point to a few small downsides:
– Singapore’s long-haul biz class seats are falling further and further behind the cutting edge. At least the airline is aware of this, and recently they dropped hints about a major upcoming seat redesign. With their next generation of seats, I wouldn’t be surprised if Singapore joints the suite elite.
– Not having the ability to take the seat between upright and fully-flat modes was awkward.
– As good as the food was, it was strange to not have a breakfast option for a full-day flight.
– The low lavatory-to-passenger ratio meant occasionally needing to wait. A minor annoyance, but an annoyance nonetheless.
– What does an AvGeek have to do to get external camera views around here??

As always, if any of you have tried this flight out yourself (or aspire to!) and have thoughts, share them in the comments section below.

Logistical note: Singapore has multiple daily flights into and out of the NYC area. Because of all of that capacity there are sometimes great deals on their ultra-long-haul flights with miles or cash. I booked this flight with miles.

SENIOR CORRESPONDENT – NEW YORK, NY. Manu is an avid air traveler, private pilot, and a dedicated AvGeek. He enjoys writing about aviation from a millennial’s perspective, and co-manages AirlineReporter’s social media and video projects. His day job is as a doctor in NYC.

https://www.airlinereporter.com

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STARLUX Airlines adds Seattle as its third North American destination

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STARLUX Airlines' inaugural flight from Taiwan Taoyuan International Airport (TPE) to Seattle-Tacoma International Airport (SEA) received a traditional water-cannon salute as it taxied to the gate
STARLUX Airlines’ inaugural flight from Taiwan Taoyuan International Airport (TPE) to Seattle-Tacoma International Airport (SEA) received a traditional water-cannon salute as it taxied to the gate

STARLUX Airlines added Seattle as its third North American destination on Aug. 16, 2024, following Los Angeles and San Francisco, which saw service starts in 2023.

The fledgling Taiwan-based airline was launched in 2018, with its first services from Taipei to Macau, Penang, and Da Nang having started in 2020. The carrier positions itself as a luxury airline, with four service classes on each of its 23 aircraft. STARLUX’s Airbus 350-900s feature 306 seats, spread across four cabins: four first-class suites, 26 business-class pods, 36 premium economy recliners, and 240 economy seats.

The airline also serves 23 Asian destinations via its all-Airbus fleet of A321neo, A330neo, and A350 aircraft.

Starlux and Alaska Airlines are codeshare partners
Starlux and Alaska Airlines are codeshare partners

Alaska Airlines signed a strategic partnership with STARLUX in 2023, allowing each airline’s loyalty program members to earn points on one another’s flights. The partnership will allow customers of both airlines to book connecting flights on a single ticket.

STARLUX will serve SEA three times a week
STARLUX will serve SEA three times a week

The current flight schedule calls for three flights a week, with plans in place to increase the frequency to daily service in early 2025.

It’s always an absolute joy to get rampside access for the arrival of a big jet.

With this new route, SEA now hosts 53 nonstop international services on 27 different airlines. We’re hoping to provide you with more STARLUX coverage in the future.

EDITOR-AT-LARGE / DIRECTOR OF PHOTOGRAPHY – SEATTLE, WA Francis Zera is a Seattle-based architectural, aerial, aviation, and commercial photographer, a freelance photojournalist, and a confirmed AvGeek.

https://www.zeraphoto.com

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OPINION: Stop Comparing Boeing Starliner Astronauts to Airline Passengers Stranded on Holiday

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Boeing's capsule approaches the ISS.
Photo by Bob Hines/NASA – flickr.com, Public Domain

A misconception has been circulating in news and on social media for weeks that the NASA astronauts who flew the Boeing Starliner -named Calypso- to the International Space Station are “stranded in space”. It’s easy to make comparisons with airline passengers stranded mid-itinerary in unfamiliar airport terminals.

But it’s wrong.

astronauts pose in their flight suits
NASA astronauts Butch Wilmore, Suni Williams. – Image: NASA

1. Not Like Airline Passengers

This situation is not like passengers of a canceled airline flight. The astronauts aren’t stranded.

The question was which way they’re returning home. They participated in the analysis of the vehicle. We now know NASA has decided to fly the Starliner back empty. The two astronauts will return on SpaceX CrewDragon. Contrast with an airline passenger sitting helpless in an unfamiliar airport, the Starliner astronauts are highly trained and a part of the operation. It’s more like an airline pilot waiting for rescheduling at a “crash pad” in a familiar location. Or maybe like airplane manufacturer test pilots waiting with an aircraft at remote airport, maintaining the aircraft until a repair crew arrives. Since this flight is the first flight of a new spacecraft, the crew are test pilot astronauts. They have a full understanding of Starliner’s systems. The test pilots operate spacecraft systems as requested from the ground. The expectation was any problems which would come up, they’d work with engineers on the ground to solve. Except the multiple thruster malfunction was really unexpected.

2. Among NASA’s most experienced

The Starliner Crew Flight Test (CFT) astronauts are Barry “Butch” Wilmore and Sunita “Suni” Williams. They have some surprisingly similar backgrounds. Before selection as astronauts, both were US Navy test pilot instructors; Wilmore in fixed-wing jets and Williams in helicopters. Both served long-duration ISS missions of at least six months before. Both had served turns as ISS commander before being assigned to Starliner CFT. Each are currently on their third space flight.

They differ in space flights. Wilmore’s first space flight was as second-in-command pilot on STS-129 Space Shuttle Atlantis in 2009. His second launch was on a Russian Soyuz (during NASA’s gap between Space Shuttle and Commercial Crew) for a 5 1⁄2 month mission to ISS in 2014, returning in 2015.

Williams’ first and second space flights were long-duration ISS missions. On her first, she was launched on STS-116 Space Shuttle Discovery in 2006 and returned to Earth six months later on STS-117 Space Shuttle Atlantis in 2007. So she had already flown up to ISS and back on different spacecraft before. Her second launch was on a Russian Soyuz for six months in 2012. Wilmore and Williams were assigned to the Starliner CFT crew in 2020. Due to delays in Boeing’s Starliner development, they’ve been training for this mission for four years. That training included working with NASA and Boeing engineers on technical details of Starliner, developing procedures and planning training for future astronauts. Astronaut pilot training includes practicing every expected emergency scenario in simulators.

All that work can win feathers in their caps. Test pilots on first flights of new spacecraft have so far all been inducted into the Astronaut Hall of Fame after completion of their mission.

3. In flight: days, weeks, months…

After years of delays, the Starliner Crew Flight Test launched June 5, 2024. Wilmore and Williams named their spacecraft “Calypso” after Jacques Cousteau’s exploration ship. The mission was planned to dock with ISS for days and return for landing at any of several bases in the southwestern US depending on weather.

The job of any test pilot is to find how the craft differs in flight from design expectations. They help identify problems and collect data for engineers on the ground to fix. The failure of multiple thruster rockets during approach to ISS was a surprise. Testing by Boeing on the ground replicated part of the problem. But subcontractor Aerojet Rocketdyne had not seen the problem before. Further study indicates thrusters too close together may have overheated each other. In the meantime, Wilmore and Williams are not stranded with nothing to do. Remember, each of them has served months-long stays on ISS before. Each has had a turn as ISS commander. There’s a lot of work to maintain the station hardware and conduct science experiments located in many racks around the station. They know their way around to work as part of the crew on the station workload.

4. Lessons from the 2003 Columbia disaster

NASA mission managers had their turn in the spotlight. Their inaction was found by the Columbia Accident Investigation Board (CAIB) report to be a factor in the February 1, 2003 Space Shuttle Columbia accident. They missed seven opportunities to check if Columbia had been damaged when ice falling off a tank struck the left wing on launch. If they had checked, they would have needed to find ways to mitigate the problem or launch another shuttle for rescue. But they never checked. Columbia was in fact damaged by the debris strike. As grim as that lesson was, some good came from learning. With weeks of troubleshooting by engineers and the astronauts, doubts remained whether Starliner’s thrusters will be reliable enough to keep the crew safe for re-entry. The decision was to use the alternative Commercial Crew vehicle, SpaceX’s CrewDragon, to rescue the Starliner crew. This is exactly why NASA wanted two crew launch vendors.

The comparison to risks in the 2003 Columbia disaster brings back memories for me. I was an eyewitness to the smoke trail Columbia made in the pre-dawn sky over northern California. A dozen of us met near the top of Mount Hamilton near San Jose, where we all drove to get a view above the coastal fog. Some of us who had seen previous re-entries knew it should look like a red light, like a highway flare, followed by a clear meteor streak. Instead we saw a red-white light and a billowing cloud behind it. We didn’t know why. The realization of what it meant soon sank in with news Columbia didn’t arrive in Florida and was missing. As a glider, it could not have still been in flight past the landing time. It had to be down somewhere. We later learned the burning left wing broke off over Fort Worth, Texas causing in-flight breakup of the orbiter across east Texas. It was still in the peak-heating phase of re-entry. Most people saw the news after that was known.

When eyewitnesses met again later, we found out that making an effort to go see the re-entry affected us very differently than people who learned about it from the news. Though none of us knew the seven astronauts who died, we all experienced an involuntary mourning reaction as if we did. Talking with other eyewitnesses who had similar experiences was the only way to find support when no one else around us understood. None of us wants to see that again. Today with Boeing’s Starliner delays, NASA still has only one launch vendor currently operating. There’s no backup in case something grounds SpaceX. And at the time of this writing in late August 2024, SpaceX’s Falcon 9 rocket has been temporarily grounded by the FAA after a first stage booster crashed (fell over on touchdown) on a landing pad ship at sea. But that’s expected to be a relatively short grounding. SpaceX has flown hundreds of FAA-licensed space launches. Another Falcon 9 grounding in July 2024 lasted only two weeks after a second stage rocket failure that followed over 300 successful launches. SpaceX reported what caused the problem and what corrective action was planned. It was accepted by the FAA, allowing launches to resume. The loss of a Falcon 9 booster on its 23rd landing may affect the Crew-9 launch schedule. But it isn’t expected to result in a long grounding.

5. NASA decided Starliner will fly home empty

Given the history, it isn’t hard to see why NASA decided to bring Starliner back empty. The military test pilots might have chosen to accept the risk. (They can speak for themselves, but might not until after they retire from NASA.) There were enough unknown risks remaining that NASA decided for them. Wilmore and Williams will configure Starliner’s systems and software for automated uncrewed return.

The next big question is whether the thrusters will work on re-entry. The spacecraft needs to be able to point its heat shield side down before re-entry where it will protect the spacecraft from the hot plasma stream. There is redundancy in the thrusters to tolerate some failures. If enough of them fail together, the risk is that it might not have control authority to maintain the correct flight attitude on re-entry. If that happens, it would burn and break up on re-entry.

6. Astronauts to return on SpaceX CrewDragon

There is a CrewDragon already docked at ISS. But its four seats are taken by the astronauts of Crew-8. Trying to bring two more astronauts down without seats or compatible entry suits would be an option only for dire emergency. The CrewDragon for Crew-9 will launch with two crew instead of four, leaving two empty seats and suits for Wilmore and Williams. Upon Crew-9‘s arrival at ISS, they’ll be part of Crew-9 for that six-month crew rotation.

7. How bad is this for Boeing’s reputation?

It’s obviously bad. It’s probably recoverable. It doesn’t help following so soon after the Boeing 737 MAX door plug that blew out over Portland, Oregon on January 5. The renewed crisis that followed led to public ridicule, regulatory scrutiny, Congressional hearings, and ousting the CEO. Ouch.

Whether Starliner makes it back intact will determine how history records this event. If Calypso makes it back, then repairs and recovery can proceed. If not, then the investigations, reviews, and redesign may consume all the time left for Boeing to get its six crew launch contracts before ISS is retired in 2030. This isn’t the end of Boeing in space. At least not yet. Boeing is NASA’s prime contractor for ISS until 2030. They make the core stage of NASA’s SLS rocket. They built a third of the current US GPS satellites, but none of the newer ones. Without new projects, their footprint in space is shrinking. So the outcome of Starliner can influence their reputation in space up or down.

8. NASA wants commercial launch vendors to succeed

In the Space Shuttle era, NASA’s crew and cargo launch capability were grounded for years after each of the 1986 Challenger and 2003 Columbia accidents. So when the Commercial Crew and Cargo programs started, NASA wanted multiple launch vendors to take over if either are grounded. NASA expanded commercial cargo to include an upcoming third vendor Sierra Nevada after both SpaceX and Orbital Sciences (now part of Northrop Grumman) were grounded at the same time.

NASA showed SpaceX patience to re-engineer its Falcon 9 second stage after the 2014 explosion of the CRS-7 cargo launch. NASA wants two successful crew launch vendors so it has a backup when either is grounded. SpaceX gained a lot of operational experience from flying cargo to ISS before crew. Boeing is having those learning experiences on the crew vehicle at least partly because they didn’t bid for the cargo contracts. A lesson for NASA in the future is to require new crew launch vendors to do cargo first.

9. What to Watch

How will Starliner Calypso fare on automated re-entry? That’s the big question. There is confidence for SpaceX CrewDragon to return the Starliner crew safely. SpaceX’s CrewDragon fleet has flown reliably with lessons learned from the early Falcon 9 rockets and CargoDragon spacecraft. A worst case scenario would be a mishap grounding SpaceX for an extended time before Boeing is ready to be a backup at the time. The system can only tolerate one vendor grounded at a time. Currently SpaceX is picking up all the slack in NASA’s system. ISS is currently planned to be operated until 2030. As the station ages, extensions would likely be short and decreasingly likely. But NASA has pointed to a possible extension of ISS if commercial space stations aren’t ready to replace it by then. There are few remaining opportunities for Boeing to get crew launch contracts for Starliner. Its chances are best if Starliner Calypso returns intact. Boeing is initially focusing on NASA. It doesn’t yet have other customers for Starliner crew flights. In contrast, SpaceX has flown multiple civilian space flights. NASA’s intent to use fixed-price Commercial Crew and Cargo launch contracts to help build American space industry capability is working.

Don’t be too quick to believe pundits who dismiss Boeing during this difficulty. Such decisions have not been made yet at NASA. NASA wants multiple launch vendors. Boeing’s reputation depends on how they execute plans to recover both airliners and spacecraft.

Guest post, from Ian Kluft – Portland, Oregon
Ian has had enthusiasm for aviation, space and technology since grade school. Educated as a software engineer, he also got his Private Pilot license while attending university. Later upgrading to a Certified Flight Instructor added to his ability to share the interest in flight with others. For interests in space, he has traveled to see rocket launches and solar eclipses. So far the pinnacle of space interests was leading Ham Radio-licensed search teams which recovered the first amateur rocket launched to space, in Nevada in 2004. More info is at https://ikluft.github.io/ . He splits his social media accounts by topic: aviation as @ik****@****ek.social on Mastodon (minimally also @ikluft on Twitter); space as @As*******@****ey.space on Mastodon (minimally also @AstroHawk on Twitter).

Ian stands in an orange safety vest near runway sign at Oshkosh in 2015

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Qatar Airways A320 Business Class: Photo Report & Review

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As a US-based flyer, when I think of the big Middle Eastern airlines I think of epic long-haul flights on 777s, A380s, and other big planes. But can those airlines deliver a great experience on smaller single-aisle aircraft?

We got to find out on an A320 flight from Doha to Zanzibar on Qatar Airways, Skytrax’s best airline in the world for 2024. Over the course of the six-hour flight we got a close look at the airline’s narrowbody business class seat and “medium-haul” service style.

So what should you expect onboard a Qatar A320 compared with their 777s, 787s, A350s, or A380s? Read on to find out. And as usual we have some window seat views for you to enjoy along the way.

Premium cabin passengers get access to a dedicated check-in area and security checkpoint.

We had to take a moment to appreciate the famous lampshade bear sculpture. Is it cool? Is it weird? Is it both? You be the judge.

There’s a ton of good food and useful amenities at the airline’s Al Mourjan lounges. We’ll have a separate story about Qatar’s lounges and the ground experience at their Doha mega-hub.

Even though the terminal at Hamad International is huge, Qatar Airways has grown so much in recent years that a lot of the airline’s operations are at remote stands instead of jetways. That does add a bit of hassle. But from an AvGeek perspective it means great views of the action on the ramp:

Meet the Seat

We rolled up to the Airbus A320 that would be taking us on our six-hour journey to Zanzibar.

Qatar has two different business class seat configurations on their A320 fleet. One has recliner seats like you’d find on most airlines’ A320 or 737 business classes. But the other configuration, designed for longer flights like ours, features twelve lie-flat seats up front.

Image: AeroLOPA

The Collins Diamond seat design has two seats per row on each side of the aisle. It’s a nicer seat design if you’re traveling as a pair, since otherwise there isn’t much privacy from your neighbor.

Overall it’s a great seat for an A320 business class cabin. Not quite as good as some other single-aisle business class seats that offer unobstructed aisle access for every seat, like JetBlue Mint for example. But still well above average.

Service got started with a hello from the flight attendant, a pre-departure drink in real glassware, and an intro to the airline’s dine-on-demand service. If you’re flying Qatar business remember to look at the menu early since they take your full meal and drink order before takeoff.

Even at night it’s easy to appreciate the amazing scale of Doha’s Hamad International Airport. Check out the view as we took off:

As the Doha city lights faded behind us the double-chimes went off and the flight attendants kicked into high gear.

Starting the service

We were invited to have meals at any time and any order, as is the usual for Qatar flights. Here’s a look at the menu for the flight:

And here’s a look at the drink list:

Pasta can be boring as an inflight meal. This dish wasn’t. It tasted great and I appreciated the fresh vegetables.

A quick dessert rounded out the meal.

Our flight attendant crew was amazing. Still, we could tell that the labor-intensive dine-on-demand service style had them working on overdrive.

Settling in for the long(ish)-haul

Inflight entertainment systems vary across Qatar’s fleet. On this A320 the screen was large, and the library of movies and TV was plenty for this flight though not as expansive as Emirates’ system, for example. The inflight map design took me back to the 2000s.

These seats go fully flat when you’re ready to sleep.

It was a soft and comfortable bed, and the airline’s bedding is excellent. I got a few hours of quality sleep before waking up in time for a pre-landing view and breakfast.

Just like dinner, breakfast was plated beautifully.

For a breakfast at the end of a medium-haul flight this felt way above average.

The views on descent into Zanzibar were beautiful:

The verdict

All in all, this was a comfy ride for a medium-haul narrowbody flight. Sure, all else being equal its a nicer ride on Qatar’s longer-haul widebodies. Especially if you’re flying solo, since the A320 seat doesn’t offer the same universal direct aisle access or privacy that Qsuite and Qatar’s other widebody business class seats do. But you still get the benefits of a comfortable lie-flat seat with nice finishes. In the end it’s a good enough platform to allow the airline’s service to shine and to land well rested.

Just remember that part of the airline’s A320 fleet has standard recliner-type seats. So you’ll want to pay attention to the seat map when you book.

We’ll be back with more stories about our time flying Qatar Airways, including a long-haul experience with their QSuites seat. In the meantime, let us know your thoughts in the comments section below.

SENIOR CORRESPONDENT – NEW YORK, NY. Manu is an avid air traveler, private pilot, and a dedicated AvGeek. He enjoys writing about aviation from a millennial’s perspective, and co-manages AirlineReporter’s social media and video projects. His day job is as a doctor in NYC.

https://www.airlinereporter.com



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