The problem here isn’t the seat, but instead, the strange instructions that American Airlines is giving its flight attendants.
American’s strange A321XLR business class service policy
American recently took delivery of its first A321XLR, which is Airbus’ new long range, narrow body jet. It’s an exciting plane for the oneworld carrier, given that this 155-seat plane will be able to operate in some transatlantic markets, and American sure could use some more long haul capacity.
American just operated its first commercial A321XLR flight, between New York (JFK) and Los Angeles (LAX). The business class hard product doesn’t really rock the boat too much — there are 20 business class, spread across 10 rows, in a 1-1 configuration. The airline selected the Collins Aerospace Aurora platform, which is a herringbone product, meaning seats face the aisle. This is virtually the same hard product that you’ll find in JetBlue’s Airbus A321LR Mint business class cabin (of course with different finishes).
Here’s where it gets interesting. With seats facing the aisle and the entertainment monitors extending out from the panel to the side of seats, it does mean that the entertainment monitor is immediately in front of the passenger, making it a little harder for the crew to serve.
As noted by JonNYC, American has instructed its crews not to provide service over or under the business class video screen if it is pulled out, and to instead ask the customer to close it while they’re being served.
So yeah, if you want to be served food or drinks, you need to close your entertainment monitor, which seems like a major pain. To be clear, you can still watch the screen at an angle, but that’s not exactly an ideal passenger experience.
Is this seat highly flawed, or is this a dumb policy?
I see some people saying “well what was American thinking by designing a seat like this?” Keep in mind that this is basically an “off the shelf” product, and while American chose the seat, it had nothing to do with the design.
For that matter, I don’t actually consider the seat design to be problematic. I’ve flown JetBlue Mint several times, and the crews have no issue serving around the monitor, or worst case scenario, they just briefly move it around to make space. There’s no directive at JetBlue to advise passengers to store their entertainment monitor.
It just seems like American is making this unnecessarily complicated and customer unfriendly, and like some flight attendants will take this to the extreme. I can already see some flight attendants loudly announcing in the cabin “for safety, we’re going to need everyone to store their entertainment monitors during the meal service.”
In my opinion, worst case scenario, American should be advising its flight attendants to briefly move screens around on behalf of passengers, as needed in order to provide service. But putting the burden on passengers just seems odd, especially since it can be sort of awkward to store the monitor if you’re seated and the tray table is out.
Bottom line
American has just debuted its new Airbus A321XLR, which is an exciting development for the carrier. American chose a pretty typical interior for the plane, with the same seats you’ll find in JetBlue Mint.
What’s strange is that American is advising flight attendants to tell passengers to store their entertainment monitors while being served, for safety reasons. That just seems like it’s anything but frictionless, and there’s no similar policy at JetBlue.
What do you make of American’s A321XLR entertainment monitor policy?
