Airlines
Polar(is) Express: United Brings a 767 Full of Kids to Santa’s Workshop

The fine folks of the airline industry work extra hard this time of year so that the rest of us can enjoy the holidays. As if that weren’t enough, some of them volunteer to help share seasonal spirit with people in need. As one example, United operates “Fantasy Flights” that bring children experiencing significant medical issues or other hardships to visit Santa at the North Pole.

We were able to join this year’s Fantasy Flight out of United’s Newark hub. Between pre-flight festivities, caroling onboard a decked-out 767, and watching the children meet Santa, it was one of the most heartwarming aviation-related experiences we’ve taken part in.

Read on for plenty of photos, videos, and a heavy dose of AvGeeky holiday cheer. Plus we’ll clue you in on how our crew made a trip to the North Pole happen.
Kicking off a festive flight
This year’s event was held on a crisp clear Saturday at Newark Liberty International Airport.

A small army of United employees had volunteered to make the day’s adventures possible. The fun started with a holiday-themed check-in area. It was there that we started meeting the guests of honor: patients from New Jersey-area pediatric hospitals who were dealing with severe conditions like cancer.

After check-in was complete, the children and their families made their way to a departure gate that volunteers had decked out in holiday decor.

We got a look at the 767-300ER that would be playing the role of sleigh for the day.

The crew for the flight — again, all volunteers — had a quick photo moment before jumping into action preparing the flight for departure.

We were impressed to see that our captain would be John Weigand, the Managing Director of United’s Newark station operations who also boasts 40 years of flying experience. He gave us a quick intro to the day’s mission:
The kids and their family members were clearly excited to get on board.

Getting onboard
After a warm welcome onboard we got a look at the cabin’s holiday decor.

Is it just me or does the Polaris branding lend itself to a Christmassy vibe?

It was fun watching a bunch of young kids, some of whom had never flown before, get introduced to a business cabin seat.

The rear cabin was brightly decorated too.

Next stop: North Pole

It was a beautiful day to fly, and Captain Weigand and his crew looked excited to hit the skies.

Our focus was on the holiday festivities, but we also got some INCREDIBLE city views after takeoff. Captain Weigand told us later that his team had coordinated with ATC so our flight could take the perfect sightseeing route over Manhattan. Given the extreme congestion in NYC airspace that was no small feat. Which goes to show that this flight was a team effort, involving help from ATC, the TSA, and ramp staff in addition to the more visible faces of the flight crew.
But wait, you might ask, did we actually fly to the North Pole? Well … no. Though for any of who who thought we did, we admire your belief in Christmas magic.

In reality, our destination was a separate gate at Newark that United’s volunteers had decorated as Santa’s workshop. To sell the kids on the ruse, the crew had everyone close their window shades after the sightseeing loops over New York City. Captain Weigand announced that he would be pushing the flight speed up to Mach 3, allowing us to reach the North Pole in around 45 minutes.
Santa’s Welcome
After finishing the flight to the North Pole (AKA circling back to land at Newark) the kids got off the plane to a HUGE welcome.
It was impressive how elaborately the volunteers had decorated their makeshift North Pole. There was a band, arcade games, food, a member of the NY Giants signing autographs, and (of course) a sit-in-Santa’s-lap setup.

My day job is in healthcare. And so I could appreciate how amazing it was for the invitees, who spend tons of time in clinics and in hospitals, to escape that tough reality for a day. UA purser Yolanda Hughes, one of the volunteer crew members, told us “our objective was to give these children the ability to focus on the magic of today.” Regarding the massive team effort required to make the event happen, she said “this is what makes Newark such a great place. When it’s time to get things done and come together, this hub is the first place to do it.”
United operates a few fantasy flights a year across its network. Each one is allowed to showcase its hometown spirit, which was clear from the Newark event.

To all of you Avgeeks, from all of us at AirlineReporter: best wishes for an amazing holiday season!
Airlines
STARLUX Airlines adds Seattle as its third North American destination


STARLUX Airlines added Seattle as its third North American destination on Aug. 16, 2024, following Los Angeles and San Francisco, which saw service starts in 2023.
The fledgling Taiwan-based airline was launched in 2018, with its first services from Taipei to Macau, Penang, and Da Nang having started in 2020. The carrier positions itself as a luxury airline, with four service classes on each of its 23 aircraft. STARLUX’s Airbus 350-900s feature 306 seats, spread across four cabins: four first-class suites, 26 business-class pods, 36 premium economy recliners, and 240 economy seats.



The airline also serves 23 Asian destinations via its all-Airbus fleet of A321neo, A330neo, and A350 aircraft.

Alaska Airlines signed a strategic partnership with STARLUX in 2023, allowing each airline’s loyalty program members to earn points on one another’s flights. The partnership will allow customers of both airlines to book connecting flights on a single ticket.

The current flight schedule calls for three flights a week, with plans in place to increase the frequency to daily service in early 2025.





It’s always an absolute joy to get rampside access for the arrival of a big jet.



With this new route, SEA now hosts 53 nonstop international services on 27 different airlines. We’re hoping to provide you with more STARLUX coverage in the future.
Airlines
OPINION: Stop Comparing Boeing Starliner Astronauts to Airline Passengers Stranded on Holiday


A misconception has been circulating in news and on social media for weeks that the NASA astronauts who flew the Boeing Starliner -named Calypso- to the International Space Station are “stranded in space”. It’s easy to make comparisons with airline passengers stranded mid-itinerary in unfamiliar airport terminals.
But it’s wrong.

1. Not Like Airline Passengers
This situation is not like passengers of a canceled airline flight. The astronauts aren’t stranded.
The question was which way they’re returning home. They participated in the analysis of the vehicle. We now know NASA has decided to fly the Starliner back empty. The two astronauts will return on SpaceX CrewDragon. Contrast with an airline passenger sitting helpless in an unfamiliar airport, the Starliner astronauts are highly trained and a part of the operation. It’s more like an airline pilot waiting for rescheduling at a “crash pad” in a familiar location. Or maybe like airplane manufacturer test pilots waiting with an aircraft at remote airport, maintaining the aircraft until a repair crew arrives. Since this flight is the first flight of a new spacecraft, the crew are test pilot astronauts. They have a full understanding of Starliner’s systems. The test pilots operate spacecraft systems as requested from the ground. The expectation was any problems which would come up, they’d work with engineers on the ground to solve. Except the multiple thruster malfunction was really unexpected.
2. Among NASA’s most experienced
The Starliner Crew Flight Test (CFT) astronauts are Barry “Butch” Wilmore and Sunita “Suni” Williams. They have some surprisingly similar backgrounds. Before selection as astronauts, both were US Navy test pilot instructors; Wilmore in fixed-wing jets and Williams in helicopters. Both served long-duration ISS missions of at least six months before. Both had served turns as ISS commander before being assigned to Starliner CFT. Each are currently on their third space flight.
They differ in space flights. Wilmore’s first space flight was as second-in-command pilot on STS-129 Space Shuttle Atlantis in 2009. His second launch was on a Russian Soyuz (during NASA’s gap between Space Shuttle and Commercial Crew) for a 5 1⁄2 month mission to ISS in 2014, returning in 2015.
Williams’ first and second space flights were long-duration ISS missions. On her first, she was launched on STS-116 Space Shuttle Discovery in 2006 and returned to Earth six months later on STS-117 Space Shuttle Atlantis in 2007. So she had already flown up to ISS and back on different spacecraft before. Her second launch was on a Russian Soyuz for six months in 2012. Wilmore and Williams were assigned to the Starliner CFT crew in 2020. Due to delays in Boeing’s Starliner development, they’ve been training for this mission for four years. That training included working with NASA and Boeing engineers on technical details of Starliner, developing procedures and planning training for future astronauts. Astronaut pilot training includes practicing every expected emergency scenario in simulators.
All that work can win feathers in their caps. Test pilots on first flights of new spacecraft have so far all been inducted into the Astronaut Hall of Fame after completion of their mission.
3. In flight: days, weeks, months…
After years of delays, the Starliner Crew Flight Test launched June 5, 2024. Wilmore and Williams named their spacecraft “Calypso” after Jacques Cousteau’s exploration ship. The mission was planned to dock with ISS for days and return for landing at any of several bases in the southwestern US depending on weather.
The job of any test pilot is to find how the craft differs in flight from design expectations. They help identify problems and collect data for engineers on the ground to fix. The failure of multiple thruster rockets during approach to ISS was a surprise. Testing by Boeing on the ground replicated part of the problem. But subcontractor Aerojet Rocketdyne had not seen the problem before. Further study indicates thrusters too close together may have overheated each other. In the meantime, Wilmore and Williams are not stranded with nothing to do. Remember, each of them has served months-long stays on ISS before. Each has had a turn as ISS commander. There’s a lot of work to maintain the station hardware and conduct science experiments located in many racks around the station. They know their way around to work as part of the crew on the station workload.
4. Lessons from the 2003 Columbia disaster
NASA mission managers had their turn in the spotlight. Their inaction was found by the Columbia Accident Investigation Board (CAIB) report to be a factor in the February 1, 2003 Space Shuttle Columbia accident. They missed seven opportunities to check if Columbia had been damaged when ice falling off a tank struck the left wing on launch. If they had checked, they would have needed to find ways to mitigate the problem or launch another shuttle for rescue. But they never checked. Columbia was in fact damaged by the debris strike. As grim as that lesson was, some good came from learning. With weeks of troubleshooting by engineers and the astronauts, doubts remained whether Starliner’s thrusters will be reliable enough to keep the crew safe for re-entry. The decision was to use the alternative Commercial Crew vehicle, SpaceX’s CrewDragon, to rescue the Starliner crew. This is exactly why NASA wanted two crew launch vendors.
The comparison to risks in the 2003 Columbia disaster brings back memories for me. I was an eyewitness to the smoke trail Columbia made in the pre-dawn sky over northern California. A dozen of us met near the top of Mount Hamilton near San Jose, where we all drove to get a view above the coastal fog. Some of us who had seen previous re-entries knew it should look like a red light, like a highway flare, followed by a clear meteor streak. Instead we saw a red-white light and a billowing cloud behind it. We didn’t know why. The realization of what it meant soon sank in with news Columbia didn’t arrive in Florida and was missing. As a glider, it could not have still been in flight past the landing time. It had to be down somewhere. We later learned the burning left wing broke off over Fort Worth, Texas causing in-flight breakup of the orbiter across east Texas. It was still in the peak-heating phase of re-entry. Most people saw the news after that was known.
When eyewitnesses met again later, we found out that making an effort to go see the re-entry affected us very differently than people who learned about it from the news. Though none of us knew the seven astronauts who died, we all experienced an involuntary mourning reaction as if we did. Talking with other eyewitnesses who had similar experiences was the only way to find support when no one else around us understood. None of us wants to see that again. Today with Boeing’s Starliner delays, NASA still has only one launch vendor currently operating. There’s no backup in case something grounds SpaceX. And at the time of this writing in late August 2024, SpaceX’s Falcon 9 rocket has been temporarily grounded by the FAA after a first stage booster crashed (fell over on touchdown) on a landing pad ship at sea. But that’s expected to be a relatively short grounding. SpaceX has flown hundreds of FAA-licensed space launches. Another Falcon 9 grounding in July 2024 lasted only two weeks after a second stage rocket failure that followed over 300 successful launches. SpaceX reported what caused the problem and what corrective action was planned. It was accepted by the FAA, allowing launches to resume. The loss of a Falcon 9 booster on its 23rd landing may affect the Crew-9 launch schedule. But it isn’t expected to result in a long grounding.
5. NASA decided Starliner will fly home empty
Given the history, it isn’t hard to see why NASA decided to bring Starliner back empty. The military test pilots might have chosen to accept the risk. (They can speak for themselves, but might not until after they retire from NASA.) There were enough unknown risks remaining that NASA decided for them. Wilmore and Williams will configure Starliner’s systems and software for automated uncrewed return.
The next big question is whether the thrusters will work on re-entry. The spacecraft needs to be able to point its heat shield side down before re-entry where it will protect the spacecraft from the hot plasma stream. There is redundancy in the thrusters to tolerate some failures. If enough of them fail together, the risk is that it might not have control authority to maintain the correct flight attitude on re-entry. If that happens, it would burn and break up on re-entry.
6. Astronauts to return on SpaceX CrewDragon
There is a CrewDragon already docked at ISS. But its four seats are taken by the astronauts of Crew-8. Trying to bring two more astronauts down without seats or compatible entry suits would be an option only for dire emergency. The CrewDragon for Crew-9 will launch with two crew instead of four, leaving two empty seats and suits for Wilmore and Williams. Upon Crew-9‘s arrival at ISS, they’ll be part of Crew-9 for that six-month crew rotation.
7. How bad is this for Boeing’s reputation?
It’s obviously bad. It’s probably recoverable. It doesn’t help following so soon after the Boeing 737 MAX door plug that blew out over Portland, Oregon on January 5. The renewed crisis that followed led to public ridicule, regulatory scrutiny, Congressional hearings, and ousting the CEO. Ouch.
Whether Starliner makes it back intact will determine how history records this event. If Calypso makes it back, then repairs and recovery can proceed. If not, then the investigations, reviews, and redesign may consume all the time left for Boeing to get its six crew launch contracts before ISS is retired in 2030. This isn’t the end of Boeing in space. At least not yet. Boeing is NASA’s prime contractor for ISS until 2030. They make the core stage of NASA’s SLS rocket. They built a third of the current US GPS satellites, but none of the newer ones. Without new projects, their footprint in space is shrinking. So the outcome of Starliner can influence their reputation in space up or down.
8. NASA wants commercial launch vendors to succeed
In the Space Shuttle era, NASA’s crew and cargo launch capability were grounded for years after each of the 1986 Challenger and 2003 Columbia accidents. So when the Commercial Crew and Cargo programs started, NASA wanted multiple launch vendors to take over if either are grounded. NASA expanded commercial cargo to include an upcoming third vendor Sierra Nevada after both SpaceX and Orbital Sciences (now part of Northrop Grumman) were grounded at the same time.
NASA showed SpaceX patience to re-engineer its Falcon 9 second stage after the 2014 explosion of the CRS-7 cargo launch. NASA wants two successful crew launch vendors so it has a backup when either is grounded. SpaceX gained a lot of operational experience from flying cargo to ISS before crew. Boeing is having those learning experiences on the crew vehicle at least partly because they didn’t bid for the cargo contracts. A lesson for NASA in the future is to require new crew launch vendors to do cargo first.
9. What to Watch
How will Starliner Calypso fare on automated re-entry? That’s the big question. There is confidence for SpaceX CrewDragon to return the Starliner crew safely. SpaceX’s CrewDragon fleet has flown reliably with lessons learned from the early Falcon 9 rockets and CargoDragon spacecraft. A worst case scenario would be a mishap grounding SpaceX for an extended time before Boeing is ready to be a backup at the time. The system can only tolerate one vendor grounded at a time. Currently SpaceX is picking up all the slack in NASA’s system. ISS is currently planned to be operated until 2030. As the station ages, extensions would likely be short and decreasingly likely. But NASA has pointed to a possible extension of ISS if commercial space stations aren’t ready to replace it by then. There are few remaining opportunities for Boeing to get crew launch contracts for Starliner. Its chances are best if Starliner Calypso returns intact. Boeing is initially focusing on NASA. It doesn’t yet have other customers for Starliner crew flights. In contrast, SpaceX has flown multiple civilian space flights. NASA’s intent to use fixed-price Commercial Crew and Cargo launch contracts to help build American space industry capability is working.
Don’t be too quick to believe pundits who dismiss Boeing during this difficulty. Such decisions have not been made yet at NASA. NASA wants multiple launch vendors. Boeing’s reputation depends on how they execute plans to recover both airliners and spacecraft.
Guest post, from Ian Kluft – Portland, Oregon
Ian has had enthusiasm for aviation, space and technology since grade school. Educated as a software engineer, he also got his Private Pilot license while attending university. Later upgrading to a Certified Flight Instructor added to his ability to share the interest in flight with others. For interests in space, he has traveled to see rocket launches and solar eclipses. So far the pinnacle of space interests was leading Ham Radio-licensed search teams which recovered the first amateur rocket launched to space, in Nevada in 2004. More info is at https://ikluft.github.io/ . He splits his social media accounts by topic: aviation as @ik****@****ek.social on Mastodon (minimally also @ikluft on Twitter); space as @As*******@****ey.space on Mastodon (minimally also @AstroHawk on Twitter).

Airlines
Qatar Airways A320 Business Class: Photo Report & Review

As a US-based flyer, when I think of the big Middle Eastern airlines I think of epic long-haul flights on 777s, A380s, and other big planes. But can those airlines deliver a great experience on smaller single-aisle aircraft?

We got to find out on an A320 flight from Doha to Zanzibar on Qatar Airways, Skytrax’s best airline in the world for 2024. Over the course of the six-hour flight we got a close look at the airline’s narrowbody business class seat and “medium-haul” service style.

So what should you expect onboard a Qatar A320 compared with their 777s, 787s, A350s, or A380s? Read on to find out. And as usual we have some window seat views for you to enjoy along the way.
Premium cabin passengers get access to a dedicated check-in area and security checkpoint.


We had to take a moment to appreciate the famous lampshade bear sculpture. Is it cool? Is it weird? Is it both? You be the judge.

There’s a ton of good food and useful amenities at the airline’s Al Mourjan lounges. We’ll have a separate story about Qatar’s lounges and the ground experience at their Doha mega-hub.

Even though the terminal at Hamad International is huge, Qatar Airways has grown so much in recent years that a lot of the airline’s operations are at remote stands instead of jetways. That does add a bit of hassle. But from an AvGeek perspective it means great views of the action on the ramp:
Meet the Seat
We rolled up to the Airbus A320 that would be taking us on our six-hour journey to Zanzibar.

Qatar has two different business class seat configurations on their A320 fleet. One has recliner seats like you’d find on most airlines’ A320 or 737 business classes. But the other configuration, designed for longer flights like ours, features twelve lie-flat seats up front.

The Collins Diamond seat design has two seats per row on each side of the aisle. It’s a nicer seat design if you’re traveling as a pair, since otherwise there isn’t much privacy from your neighbor.



Overall it’s a great seat for an A320 business class cabin. Not quite as good as some other single-aisle business class seats that offer unobstructed aisle access for every seat, like JetBlue Mint for example. But still well above average.
Service got started with a hello from the flight attendant, a pre-departure drink in real glassware, and an intro to the airline’s dine-on-demand service. If you’re flying Qatar business remember to look at the menu early since they take your full meal and drink order before takeoff.

Even at night it’s easy to appreciate the amazing scale of Doha’s Hamad International Airport. Check out the view as we took off:
As the Doha city lights faded behind us the double-chimes went off and the flight attendants kicked into high gear.

Starting the service

We were invited to have meals at any time and any order, as is the usual for Qatar flights. Here’s a look at the menu for the flight:

And here’s a look at the drink list:


Pasta can be boring as an inflight meal. This dish wasn’t. It tasted great and I appreciated the fresh vegetables.

A quick dessert rounded out the meal.

Our flight attendant crew was amazing. Still, we could tell that the labor-intensive dine-on-demand service style had them working on overdrive.
Settling in for the long(ish)-haul
Inflight entertainment systems vary across Qatar’s fleet. On this A320 the screen was large, and the library of movies and TV was plenty for this flight though not as expansive as Emirates’ system, for example. The inflight map design took me back to the 2000s.

These seats go fully flat when you’re ready to sleep.


It was a soft and comfortable bed, and the airline’s bedding is excellent. I got a few hours of quality sleep before waking up in time for a pre-landing view and breakfast.


Just like dinner, breakfast was plated beautifully.

For a breakfast at the end of a medium-haul flight this felt way above average.
The views on descent into Zanzibar were beautiful:
The verdict
All in all, this was a comfy ride for a medium-haul narrowbody flight. Sure, all else being equal its a nicer ride on Qatar’s longer-haul widebodies. Especially if you’re flying solo, since the A320 seat doesn’t offer the same universal direct aisle access or privacy that Qsuite and Qatar’s other widebody business class seats do. But you still get the benefits of a comfortable lie-flat seat with nice finishes. In the end it’s a good enough platform to allow the airline’s service to shine and to land well rested.

Just remember that part of the airline’s A320 fleet has standard recliner-type seats. So you’ll want to pay attention to the seat map when you book.
We’ll be back with more stories about our time flying Qatar Airways, including a long-haul experience with their QSuites seat. In the meantime, let us know your thoughts in the comments section below.
Comments are closed here.
-
Sport2 years ago
How to Play American Football for Beginners
-
Commercial Aviation2 weeks ago
Drone Maker Red Cat Expects To Benefit From Possible DJI Ban
-
Commercial Aviation2 weeks ago
Klyde Morris (08.08.25)
-
Commercial Aviation1 week ago
Viewpoint: Is ATC Privatization Worth Discussing?
-
Airlines3 weeks ago
JFK’s TWA Hotel: A Night’s Stay With Some Serious AvGeek Appeal
-
Commercial Aviation1 week ago
Airbus A380 Vs. Boeing 747: Which Costs More To Operate?
-
Commercial Aviation2 weeks ago
Aero-News: Quote of the Day (08.10.25)
-
Sport2 years ago
Formula 1 Got a New Design 2022