VIDEO LEARNING: When a Communication Breakdown Almost Turns Tragic

October 8th, 2025
11:00 am EDT / 8:00 am PDT

In aviation, communication is everything.

Join us as we discuss how a failure to communicate and Verify Fuel Type (VFT) turned an ordinary Friday afternoon flight into a near tragic event — one that still affects aviation safety to this day.

Safe flights come from good communication and verification of every fuel order, and that only happens when everyone involved in the fueling process works together.

• Pilot – Clarity and Conciseness of the Fuel Order
• FBO – Active Listening to Ensure a Correct Fuel Order
• Pilot and FBO – Verification of Fuel Order
• Flight Instructor – Proper Teaching of how to place a Fuel Order
• A&P Mechanic – Verification of Correct Fuel Placards on the Aircraft

This presentation is for Pilots, Customer Service Reps, Line Service Techs, FBO Owners, Flight Instructors, A&P Mechanics, and anyone that loves aviation and wants to prevent this from happening again.

Speakers:

Keith Clark
Senior Quality Control and Technical Representative, Phillips 66

Molly McMillin – Moderator
Editor-in-Chief, The Weekly of Business Aviation – Aviation Week

Sponsored by:

Unable to attend? Register anyway. All registrants will be sent a link to the webinar archive so you can view it at your own convenience.