Booking.com thinks business travelers in India have been settling for “sub-par” booking experiences.
The company announced Thursday it is expanding Booking.com for Business with new features for Indian startups and small and medium enterprises (SMEs), adding support in providing GST-compliant invoicing, traveler safety tools, real-time spend tracking and city- or country-level budget caps
“The overall experience today is sub-par across the board,” Santosh Kumar, regional head for South Asia, told Skift, arguing that corporate travel remains constrained by GDS-dependent systems that surface only a fraction of accommodation inventory. The broader ambition, he said, is to import lessons from the consumer side of the business into business travel.
Booking.com’s own consumer app already attracts business travelers who bypass existing corporate booking tools, Kumar sai
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